shipping and refund policy
Effective date: January 05, 2019
SHIPPING AND HANDLING
(1) Shipping and handling charges for all goods ordered through this Site for shipping anywhere in Australia are a minimum of $5.00. Shipping will be calculated using different calculation methods and will depend on items purchased.
(2) If you would like to purchase any goods for shipment outside of Australia, please contact us.
(3) We guarantee that all in-stock items will be shipped within 2 business days of receipt of your paid order.
(4) It is possible that very popular items may become temporarily unavailable from time to time. In this case, we will cancel your order placed through this Site and will contact you to determine whether you would like to back-order the items and have them shipped to you as soon as they become available or select different items that are available to be shipped right away.
All prices shown on the website are GST Inclusive.
RETURNS & REFUNDS
(1) Samples are not returnable for credit.
(2) Unopened or faulty items may be returned within 30 days of delivery of the goods. The purchaser is responsible for the freight charges to return the goods. Contact us to arrange for the return of goods. The purchaser will receive full credit for the purchase price of the goods paid and may on certain/rare circumstances incur no more then a 10% handling charge. The applicable amount will be credited to the purchaser’s credit card or bank account.
(3) If the goods are defective or were shipped to the purchaser in error, then such goods may be returned within the warranty period for that item. Contact us to arrange for the return of goods. The purchaser will receive either receive a full credit for the purchase price of the goods or will be replaced accordingly. The original invoice will need to be validated by Express Mail Orders before any returns are processed.